Setting up a new inspector

Setting up a new employee Instructions

Please use this form to store and manage your new employee credentials

Here are the total components to setting up a new employee:

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Step 1. Request assistance from corporate, Corporate sends out the new employee link.

Step 2. Fill out the form Below. It will auto save DO NOT SAVE OR EMAIL AN ATTACHMENT, please respond via the ticketing system once complete.

Step 3. Matthew and the Joe’s get to work setting up your requests

Step 4. Login to ISN. Set up ISN account for your new user (login to ISN, go to Admin, User Admin, Add new user)

Step 5. Set up HouseMaster Cloud for your new user (Login to cloud.housemaster.com)

Step 6. Set up Homegauge for your new user. Enter the license key into Homegauge to activate.

Step 7. Enter ISN API keys into Homegauge and HouseMaster Cloud for new user.

Step 8. New user Logs into Homegauge with newly created Cloud credentials and completes test upload

Step 9. Set up email for employees. Log into office.com with their credentials below.

Step 10. Book mark the following: office.com, cloud.housemaster.com. your personalized ISN shortcut.

Note: All Homegauge licensing is done via Lauren Kelly. You can contact her @ 828.254.2030 ext. 262 or email housemastersupport@homegauge.com

Use this document to store credentials. There are instructions below for installing all apps needed for new inspectors.

ISN. – Customer Relationship Manager (Scheduling and booking inspections)

1.     Log into your ISN account

2.     Go to Admin – User Administration and click on Add a User.

Note: This page shows all current users on your ISN, check to see if the user has already been added first.

Fill out information for the new user such as username, password and any personal info.

Select the appropriate privileges.

Click here for further instructions on setting up ISN account

Store credentials below:

 Username:____________________

Password:_____________________

Cloud- (Report Delivery System)

1.     Go to cloud.housemaster.com and login

2.     Click on dashboard, click on company directory

3.     Scroll down to New company User. Fill out the form. This will create the users cloud and homegauge account

4.     Enter Username and Password provided by franchisee

Store credentials below:

Username:____________________

Password:____________________

 Homegauge- (Report Writing Software)

1.  Click here to downloand homegauge: Download Homegauge

2.     Click Download Homegauge

3.     Install

4. Internet services, HG username and password, Log in with the cloud credentials above.

HouseMaster Training-Video Tutorials

After your upload to the HM Cloud.

This video will give an inspector and or office admin the steps needed after every single report is uploaded. It will go over all the locations to verify in order to catch any issues before the customer is exposed to them. Proactive vs Reactive.

This applies to the following positions in your office: Inspectors, Office Admins

Adding an inspector or Office admin to your HM Cloud

This video will give a Franchise Owner or office admin the steps needed to add additional personnel to a HouseMaster Cloud account.

This applies to the following positions in your office: Owners, Office Admins

Impersonating a customer in your HM Cloud

This video will give a Franchise Owner,  office admin or Inspector the steps needed to impersonate a customer's account.

This applies to the following positions in your office: Owners, Office Admins, Inspectors

Repair List Generator (RLG)

This video will give a Franchise Owner,  office admin or Inspector the steps needed to generate a Repair List. It is important to understand the difference between Repair List Generator and the Repair Estimate Reports. Repair list generator is a manual tool that automatically pulls its content from the summary (Poor and Fairly rated items) of the report. The user will need to manually select whether they would like to accept as is, request repairs, request replacement or request additional information. The report can be shared via downloading the PDF.

This applies to the following positions in your office: Owners, Office Admins, Inspectors

Repair Estimate Report (RER)

This video will give a Franchise Owner,  office admin or Inspector the steps needed to generate a Repair Estimate Report. This tool is the second tool that would be used after the Repair list generator or summary of the report have been reviewed. This is a manual tool that needs manual input to generate a report. The report can be shared via downloading the PDF.

This applies to the following positions in your office: Owners, Office Admins, Inspectors

Accessing the customer's Buyer Benefits

This video will give a Franchise Owner,  office admin or Inspector the steps needed to impersonate a customer's account and accessing the buyer benefits.

This applies to the following positions in your office: Owners, Office Admins, Inspectors