Installing HG Companion app (Android HMS version only)

HomeGauge Companion 5.4.2.5

Attention! You can now download your ISN appointments directly from HG Companion!

HomeGauge Companion is now available to all HouseMaster inspectors using HomeGauge Ver. 5.3.3 or greater (current HM-HG Version is 5.5.0.0) at no cost. This exciting update also removes the need for IT assistance on set up. This update also includes the capability to download your ISN appointments directly from your android device to start your inspections more remotely.  See tips below for tips on using HG Companion and selecting a compatible Android device. Please stay tuned as we are actively developing both Homegauge and Homegauge companion to include improvements.

Downloading HG Companion and logging in.

1. Use this link to download the latest version of HM-HG-Companion to your Android device: 

Click here for new companion link. After the install, an HMA-HG icon will be placed on your home screen to access the program.

2. Please accept all permission requests so that HG companion and can install correctly.
3. After the install on the Android, there will be no need to activate it like in previous cases
4. Press the menu and select Internet Services > Username and Password from the main menu and enter the username and password you use in your software and for the HM Cloud. Very important!
5. Once the log in box disappears, you are logged in and good to go.

Setting up HG Companion to download ISN appointments.

There are essentially 6 critical steps:

1.     1. HMA desktop must be updated to the latest version

2.     2. The ISN Access keys should be entered and correct within the HM cloud.

3.     3. ISN keys must be entered into the HMA desktop software

4.     4. Internet services > upload templates and settings from the desktop

5.     5. HG Companion must be updated to 5.4.2.5.

6.     6. HG services on the HG companion to download templates and settings onto Android device.

You should now be able to download the ISN appointments directly from the android device to start your inspection directly from your Android device.

Please note: do not install the companion app from the playstore or applestore,. Also, please go into settings in your playstore and turn off auto updates. (HIGHLY IMPORTANT)

Confirming the HG companion is connected to the HouseMaster Cloud.

1. Use this link to download the latest version of HM-HG-Companion to your Android device: Click here for new companion link. After the install, an HMA-HG icon will be placed on your home screen to access the program.
2. After the install on the Android, there will be no need to activate it like in previous cases
3. Press the menu and select Internet Services > Username and Password from the main menu and enter the username and password you use in your software and for the HM Cloud. Very important!
4. Once the log in box disappears, you are logged in and good to go.
5. Select New Reports on your Android device, and at a minimum add a last name for the Client and add an inspection property address to create a “Setup” report. When done, press Internet Services > Send Report to the Cloud.
6. After the Setup report is sent to the Cloud, open the HomeGauge software on your desktop computer/notebook.
7. In the main menu, select Internet Services > Get Report from the Cloud.
8. Select the Setup report you sent from your Android to the Cloud and select download. This will download the report, but it also serves as a test to make sure your devices are connected.

Creating Reports with HG Companion

For guidance on creating reports w using HG Companion, several tutorials are available at the HomeGauge Support Center.

Other HG Companion Tips

Tips on using Hg Companion can be found at the HomeGauge Support Center. Note: Some features or procedures will not apply to the HouseMaster version of HG Companion.

Devices for use with HG Companion

Below is a list of things to consider when considering possible device to use with the HG Companion. The list specifically talks about using them for home inspections, so if you plan to use them for other things please keep your other needs in mind also. One major advantage of the HG Companion is the ability to include pictures from the device right at the inspection item at the time of taking the photo. While most devices have a camera, many inspectors will still want to use their regular camera for taking pictures in dark areas or for using the lens for wide / zoom shots.

Note: Home Gauge does not support the use of an Amazon Kindle, or any Amazon-branded tablet for use as a Companion device. We know the low price can be attractive, but they do not use a standard Android operating system and will not run the HG Companion app. For similar reasons, we do not recommend the use of any Chromebook.
Android Operating System (OS) The HomeGauge Companion is only available for Android version 7 or later. Since earlier versions of Android do not support the latest secure protocols we recommend that all users upgrade their Android to at least version 7.
Android 7 was released in 2017. Most phones produced since 2017 either already have Android version 7 (Nougat) or are compatible. Please backup your data and check with your carrier and manufacturer for instructions on how to upgrade your software.

Apple iPhone/iPad iOS Version 

The HouseMaster version of HG Companion does not work on Apple/IOS devices.

Weight 

Of course the lighter the better for carrying around all day, but it often comes at the cost of screen size and battery life. Recommendation: Up to the inspector's personal opinion.

Screen size / brightness 

Can you read the screen at that size? Can you read the screen in daylight? Phones are smaller and will fit less data on screen, requiring more scrolling around than a tablet. The small size cam be more convenient however. Recommendation: If getting a smart phone, make sure the size of the screen works for you. For either device make sure it is readable in the shade outside. We recommend devices with Super AMOLED displays such as the Samsung Galaxy line of devices, they are typically brighter than the competition.

Battery Life 

Since you will be carrying it around all day you will want it to work all day, so be sure to consider the battery life. Phones stay on and the batteries are smaller, so this is a consideration. Recommendation: Get one with many hours of battery life. This is usually listed in the specifications when shopping for devices. Also, a replaceable battery is helpful. You can also use a third party "power pack" which can re-charge your battery.

Camera / Flash

Most mobile devices have a camera now, however some devices do not have a flash, especially many tablets. Recommendation: Make sure it has rear facing camera with a flash.

Internet connectivity 

Using the HG Companion you will need to connect to the Internet to easily transfer your reports back to the desktop to complete the report. Since you will also be taking pictures and video with the device, the reports might be fairly large, so a good Internet connection will be important. Most will connect to the Internet over WiFi and 3g/4g mobile network. Recommendation: Make sure you have at least a WiFi connection for fast uploads and consider a contract for 4G LTE if you have good service coverage in your area. Reports can use a lot of data, so keep that in mind when using your cellular data service to transfer data. There's an option to transfer by WiFi only in the HG Companion if you are worried about cellular data fees.

CPU Speed / Disk Storage / RAM 

All of the manufactures are competitive in this area, with the exception of some of the cheaper prepaid phones. RAM is the memory used to run your software. The more RAM the more software you can run at the same time and the faster your phone will perform. Storage is where the software will store the data. More storage allows you to have more on your computer, but does not help performance. In general, any new phone or tablet will have plenty of speed, storage and RAM for completing and holding many days worth of reports. Most tablets will have 1GB+ of RAM and either 16GB or 32GB or more of storage space. Recommendation: 512MB of RAM and 8GB of storage will work fine for HG Companion, but the more the better. When looking at devices, choose one that has a high amount of internal storage, as this is where HomeGauge stores its files rather than on SD.

Microphone 

HG companion supports text-to-speech, and all smart phones have a microphone. If you choose a tablet, make sure it has a microphone if you'd like to use this feature.

Tablets versus Phone 

Which one you use is going to come down to personal preference. The many items listed above like size and weight have different considerations depending on if you are using a tablet or phone. Some additional considerations for which to use are listed below.

• Being distracted by answering the phone during an inspection (we recommend using a dedicated device for the Companion to keep your calls from interrupting your work)

• Needing to keep track of multiple devices (phone, tablet, camera) or one device (such as a smart phone) that covers all bases.